Connect Your Field Staff to The
Back Office & Customer

 

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Turn Field Service into a productivity driving, cash accelerating, service excellence machine with RadarView360.

For businesses with field service teams, its all about delivering the best service in the most efficient, cost- effective way. Often deployed for installation, maintenance, and repair, among other tasks, field employees need to be informed and connected to offer superior service. With service work occuring out of the office, companies often lack visibility, historically making field service difficult to manage.

Field service software helps businesses provide better service at lower costs by automating scheduling, dispatch, management and execution of work that occurs in the field. Our simple, made-for-mobile, software syncs back to your back-office business systems, helping you get more done each day and improving visibility into the entire process.

With RadarView360, you can transform field service from a cost center to a profit center. You’ll accelerate cash flow, improve technician utilization and satisfy your customers while keeping a handle on costs by using innovative service management software in the cloud.

RadarView360 Solution Modules

Field Staff Module

You want your techs to spend their time helping customers, not figuring out how the software works. That’s why we make RadarView360 native mobile apps simple to use with minimal training but powerful enough to provide the capabilities you need to get things done. The customer’s work history, job details and documentation are all right there in the palm of your field teams’ hand. Route planning helps minimize travel time and customers can sign off on the job right on the device, so you can invoice faster and more accurately. Our Field Staff module have following feutures on the go;

  • Powerful and secure mobile application
  • Easy scheduling
  • Easy job management – create, pause, accept, reject, process, complete
  • View assigned jobs with the location of each assignment
  • Auto routing based on the assignment priority, distance, traffic etc.
  • Report geographic location while en-route
  • Provide location data on reaching a destination
  • Work order management
  • Upload comments and photos
  • Simple to coordinate with HO and the customer
  • Works online or offline for optimum efficiency
  • Better, faster information availability

Intuitive Web Portal for Managers

RadarView360 provides the visibility you need to optimize schedules and dispatch techs faster and more efficiently. You can transmit rush jobs or schedule changes instantly to the assigned technician using a mobile phone. You always know that the technicians in the field you send to a job has the skills and training to finish the job, cutting down on costly repeat visits, and you have insight into future planned jobs as well as completed work.

  • Manage field staff, with location, time & activity updates.
  • Schedule and Dispatch
  • Job management
  • Field Service CRM
  • Inventory Management
  • View real time location of each of the signed-in staff
  • Coordinate with the field staff and the customers
  • Easy Integration with your CRM, Order Management, Point of Sales and Delivery Management Systems
  • Contract Management
  • Customizable Forms
  • Sales Order, Processing, Delivery & Invoicing, everything included

Happier Customers with a Customer App!

In today’s fast-paced world, customers prefer self-service for routine transactions such as requesting service or viewing work history. A customer portal enables customers to quickly and easily accomplish these tasks at a time convenient for them. No waiting on hold or navigating through complicated systems--customers see their information quickly and completely. RadarView360 Customer Portal can be personalized to match your branding or your website, helping to establish your brand as a provider of excellent service.

  • Simple to set up, Easy to Use!
  • Provide visibility to your customers
  • Schedule and agree Appointments
  • Send notifications as and when required
  • Receive customer feedback instantly
  • Deliver invoice and accept payments

Actionable Reporting to Run Your Business

You can’t run your business profitably without insight into performance or timely accurate information to support decisions. Dashboards tailored to a user or department cuts out the confusion by presenting information in a clear easy to understand format that helps the team make better decisions.

  • Simple to read and understand data visualization
  • Monitor KPIs in near real time
  • Drill into details to answer questions
  • Create and schedule personalized reports
  • View of the completed, ongoing, overdue and cancelled assignments
  • Ability to view the routing of the staff – live or history
  • Analytics on the distance travelled, efficiency, cost per assignment
  • Analytics on the customers feedback