For businesses with field service teams, its all about delivering the best service in the most efficient, cost- effective way. Often deployed for installation, maintenance, and repair, among other tasks, field employees need to be informed and connected to offer superior service. With service work occuring out of the office, companies often lack visibility, historically making field service difficult to manage.
Field service software helps businesses provide better service at lower costs by automating scheduling, dispatch, management and execution of work that occurs in the field. Our simple, made-for-mobile, software syncs back to your back-office business systems, helping you get more done each day and improving visibility into the entire process.
With RadarView360, you can transform field service from a cost center to a profit center. You’ll accelerate cash flow, improve technician utilization and satisfy your customers while keeping a handle on costs by using innovative service management software in the cloud.
You want your techs to spend their time helping customers, not figuring out how the software works. That’s why we make RadarView360 native mobile apps simple to use with minimal training but powerful enough to provide the capabilities you need to get things done. The customer’s work history, job details and documentation are all right there in the palm of your field teams’ hand. Route planning helps minimize travel time and customers can sign off on the job right on the device, so you can invoice faster and more accurately. Our Field Staff module have following feutures on the go;
RadarView360 provides the visibility you need to optimize schedules and dispatch techs faster and more efficiently. You can transmit rush jobs or schedule changes instantly to the assigned technician using a mobile phone. You always know that the technicians in the field you send to a job has the skills and training to finish the job, cutting down on costly repeat visits, and you have insight into future planned jobs as well as completed work.
In today’s fast-paced world, customers prefer self-service for routine transactions such as requesting service or viewing work history. A customer portal enables customers to quickly and easily accomplish these tasks at a time convenient for them. No waiting on hold or navigating through complicated systems--customers see their information quickly and completely. RadarView360 Customer Portal can be personalized to match your branding or your website, helping to establish your brand as a provider of excellent service.
You can’t run your business profitably without insight into performance or timely accurate information to support decisions. Dashboards tailored to a user or department cuts out the confusion by presenting information in a clear easy to understand format that helps the team make better decisions.